Annual Super Sale Information
Date Posted:13 November 2019
BURN DECOR SUPER SALE IMPORTANT INFORMATION!
Please take the time to read the below prior to ordering during the super sale. As I am just one person, packing and getting orders shipped will be my main priority, therefore there will be delays in answering messages and emails. Everything you need to know will be right here.
1. NO ADD ONS. Once your order is placed there will be no add ons so please check your order carefully before finalising. There will be absolutely zero exceptions to this. If you forget something you will need to place a new order and it will be sent separately.
2. ALLOW UP TO 7 DAYS FOR YOUR ORDER TO BE DISPATCHED. The standard turn around time for orders is 24-48 hours, however during sale times hundreds of orders come through. Please allow up to 7 days for your order to be dispatched. If you can not wait that long, then please do not order. This will be advertised on the main page of the website. Please do not message asking when your order will be dispatched. You will receive a tracking number via email once your order is packed and shipped.
3. ORDERS ARE PACKED IN THE ORDER THEY ARE RECEIVED. If your order is the first order in, it will be the first order being dispatched. Do not send a message asking for your order urgently. They are packed in the order they come in.
4. OUT OF STOCK. During the sale I will conduct 1 online restock on the Friday around Midday. I will advertise as soon as the restock is done. Unfortunately though things will sell out.
5. WHAT TIME IS THE SALE. Burn Decor is a Queensland business, the sale will begin on Thursday 14th November at 9am Queensland time, so bare that in mind if you are in a time difference. The sale will end at 6pm on Saturday 16th November.
6. AFTERPAY DECLINING. Afterpay is a payment method, like visa, MasterCard etc. If your order declines, please do not message me asking why, I am not afterpay, it isn’t my decision. You will need to talk to afterpay about it.
7. SHIPPING PRICES. The website offers flat rate shipping per box size ( 500g, 1kg, 3kg etc ) most times it costs me more to ship it to you then what you are paying. If you are unhappy with the freight price, don’t order. It is that simple. Yes you may be ordering $10 worth of melts that are on sale and your shipping is $10.95. That’s the price. Shipping prices will not be altered.
8. COURIER AND AUSTRALIA POST. Our main courier company is Fastway Couriers ( Now Aramex ). There is an option on the website for Australia Post, HOWEVER make sure you read the note. If you order MUST go Australia post you must specify in the delivery notes or it will be sent with Fastway. All Australia post orders I need to physically take to the post office, and some just select it because it’s cheaper ( and that’s fine ), in these cases I may still ship the order with fastway as they collect from the premises. So please state if it must go Australia post only.
9. NO BULLYING / AGGRESSION WILL BE TOLERATED. Everything you need to know is here. If you become disgruntled or abusive, your order will simply be refunded and your account closed. After all, this sale benefits you guys, not me.
10. CAN I LOAD MY CART. Yes you can pre load your cart and click refresh once the sale starts. There will be no codes needed, the pricing will automatically update.
⚜️ 40% off individual soy wax melts
⚜️ 10% off DIY Kits - NEVER BEFORE DISCOUNTED
⚜️ 25% off Bath, Body & Shower Products ( Excluding Christmas Stock )
⚜️ 25% off All Home Fragrance
⚜️ 20% off all Value Packs
⚜️ 15% off Melt Warmers
⚜️ 25% off all Gift Packs & Value Packs
⚜️ 20% off Ultrasonic Diffusers & Diffuser Oils
⚜️ 20% off all Christmas Products
⚜️ 10% off all Making Supplies & Packaging Supplies